Shipping policy

Thank you for shopping with Lindel Studio. This policy explains how we ship your order and what to expect once your order has been placed.

Order Processing

Orders are dispatched from Sydney, Australia.

We aim to process and dispatch orders within 2 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

During launches, promotional periods and other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Shipping Within Australia

We offer complimentary standard shipping within Australia.

Orders are shipped via Australia Post. Standard delivery typically takes 2–6 business days after dispatch, depending on your location.

Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, weather or other circumstances outside our control.

Express shipping within Australia is available for $15 AUD. Express delivery is estimated to take 1–3 business days after dispatch, depending on your location. Please allow up to 2 business days for order processing before dispatch.

Any available shipping options and estimated delivery timeframes will be displayed at checkout.

Order Tracking

Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking details.

Please allow some time for tracking information to update after your parcel has been lodged with the carrier.

Shipping Destinations

We currently ship within Australia only.

Address Changes

Please check that your delivery address is correct before completing your order.

If you notice an error after placing your order, please contact us at hello@lindelstudio.com.au as soon as possible. We'll do our best to update your details before your order is dispatched, however we cannot guarantee changes once an order has been processed or shipped.

Lost, Damaged or Delayed Parcels

If you experience an issue with the delivery of your order, please contact us at hello@lindelstudio.com.au and we'll assist you.

Once an order has been dispatched, delivery is handled by the relevant carrier. However, we'll do our best to help with any delivery issues and liaise with the carrier where appropriate.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at hello@lindelstudio.com.au as soon as possible.

Cancellation requests can be made before your order has been fulfilled. Once an order has been fulfilled, we're unable to cancel it.

If you need to make a change to your order, we'll do our best to accommodate your request before it has been processed or dispatched, but changes cannot be guaranteed.

Questions?

If you have any questions about shipping or your order, please contact us at hello@lindelstudio.com.au.

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