Returns & Refund Policy

We hope you love your Lindel Studio purchase. If something isn't quite right, this policy explains how to return your order and what to expect.

Returns

You may request a return within 14 days of delivery.

To be eligible for a change-of-mind return, items must be unworn, unused and in their original condition, with all original packaging included.

We recommend trying your shoes on indoors on a clean, soft surface to avoid marking the soles or upper.

Items that show signs of wear, damage or use beyond what is reasonably necessary to assess the fit may not be accepted for return.

How to Request a Return

To request a return, sign in to your customer account using the email address you used at checkout. For change-of-mind returns, submit your request within 14 days of receiving your order. Open your order, select the return option and follow the prompts to submit your request.

If you need help or cannot submit your request through your account, please email hello@lindelstudio.com.au with your order number.

Once your return request has been approved, we'll provide instructions for sending your items back. Refund approval follows receipt and inspection of your items.

Please wait for approval and return instructions before sending your items back, whether you request your return through your customer account or by email.

Complimentary Returns Within Australia

We offer complimentary return shipping within Australia for eligible returns.

Once your eligible return request has been approved, we'll provide you with a prepaid Australia Post return label and instructions for sending your items back.

Refunds

Once we've received and inspected your returned items, we'll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund once it has been issued.

For change-of-mind returns, if you chose Express shipping at checkout, the original $15 AUD Express shipping fee is not refunded. Complimentary return shipping remains available for eligible returns within Australia.

We reserve the right to decline a change-of-mind return if it does not meet the conditions outlined in this policy.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or colour, we recommend placing a new order for your preferred item and returning your original purchase for a refund.

Sale & Final Sale Items

Items purchased at a discount may be returned in accordance with our standard return policy unless they are clearly marked Final Sale at the time of purchase.

Final Sale items cannot be returned for change of mind. This does not affect any rights you may have under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you believe your item is faulty or damaged, or you have received an incorrect item, you can submit a return request through your customer account and include details of the issue.

After reviewing your request, we may email you to ask for photos or further details to help us assess the issue. You do not need to send a separate email when submitting your request.

If you need help or the return option is unavailable in your account, email hello@lindelstudio.com.au with your order number.

We'll review the issue and work with you to provide an appropriate resolution in accordance with your rights under Australian Consumer Law.

Australian Consumer Law

Our Return & Refund Policy is in addition to, and does not exclude or limit, any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

If you have any questions about a return or refund, please contact us at hello@lindelstudio.com.au.

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